FAQ

Frequently Asked Questions

1. How long does a detailing service take?
   Typically 7 hours, depending on vehicle condition. Extensive cleaning takes longer. We have no waiting area; please arrange transportation.
2. How should I prepare my vehicle?
   Remove personal and valuable items if you can. If unable, we’ll bag items found and leave them in the vehicle. 
3. Can stains be removed from carpets and upholstery?
   Yes, with hot water extraction. Fresh spills (e.g., coffee, mud) are usually removable; deep-set or dye-based stains may not be.
4. Can you remove odors from the interior?
   Yes, this is an add on service with a fee. We can eliminate odors (smoke, pets, mold) by using an ozone generator to purify the ventilation and surfaces.
5. Do I need an appointment?
   Yes. A $49 fee is charged at time of booking to hold your appointment. This will be applied to your final invoice after service is completed.  100% refundable for re-schedule or cancellations. *It is non-refundable for no-shows. 
6. What payment methods do you accept?
   Cash (10% discount) and all major credit/debit cards.
7. Will you clean my truck bed?
   If the truck bed is free/clear of items and/or debris- YES. 
8. Will you clean the undercarriage?
   At this time, only wheel wells get sprayed thoroughly.

Additional Information

• Limitations: We’re skilled detailers but not miracle workers. Extreme dirt, mold, or pet hair may limit results. We do not remove seat covers unless it is specified at time of drop-off. 
• Warranty: Your satisfaction matters. Contact us if you’re not happy!
• Hours: M-Sat 9-ish -5-ish. Extended hours by appointment.
• Other Vehicles: We detail motorcycles, boats, and RVs—contact us for a quote.
• Gift Certificates: Available for purchase.
• Cancellations: Please give at least 12 hours’ notice for cancellations.

Important: Third-Row Vehicles

Please select the larger SUV/Truck size when scheduling any vehicle with a third row of seats to ensure we can deliver the quality clean your vehicle deserves.