FAQ
Frequently Asked Questions
1. How long does a full detailing service take?
Our comprehensive detailing services typically take between 4 to 6 hours, depending on your vehicle’s size, type, and condition. Services that require extra attention—such as extensive interior cleaning—may take longer.
We’ll provide a specific time estimate on the day of your appointment to ensure you know exactly what to expect.
*We do not have a waiting area, please make arrangements to and from your appointment.
2. How should I prepare my vehicle before bringing it in?
To help us deliver the best possible service, please consider the following before your appointment:
• Personal Belongings: We recommend removing personal items from your vehicle’s interior. This allows us to clean thoroughly and reduces the chance of any items being misplaced during the detailing process. There’s no need to empty your glove box or center console; we’ll carefully handle these areas and return everything to its place.
If you’re unable to remove all items beforehand, don’t worry—we’ll place any remaining belongings in a secure container during cleaning and return them afterward.
3. Can stains be removed from interior carpets and upholstery?
Often, yes. We use a hot water extraction system to penetrate and remove deep stains Success depends on the type of stain and how long it’s been present:
• Spots: Fresh spills like coffee, soda, or mud can usually be removed with specialized cleaners if addressed promptly.
• Stains: Deep-set stains that have altered the fabric’s color, such as dye-based substances or bleach marks, are typically not removable.
Acting quickly after a spill increases the likelihood of complete removal.
4. Can you remove odors from my vehicle’s interior?
Yes, we offer specialized odor removal treatments that eliminate unpleasant smells caused by smoke, pets, mold, and more. Our process cleanses the ventilation system and interior surfaces, leaving your vehicle fresh and clean.
5. Do I need an appointment, or can I just drop by?
To ensure we can dedicate the necessary time and attention to your vehicle, we recommend scheduling an appointment. While we do accept walk-ins when our schedule permits, having an appointment helps avoid any inconvenience. During peak seasons like spring and summer, booking at least a week in advance is advisable due to high demand.
6. How often should I have my vehicle detailed?
We recommend a full detailing service every 12 to 18 months. Between full details, regular maintenance is key:
• Hand Washing: Regularly wash your vehicle by hand to prevent dirt buildup.
• Waxing/Sealing: Apply wax or sealant every six months, or consider an extended protection sealant annually.
• Interior Cleaning: Keep the interior fresh with periodic vacuuming and surface cleaning.
If budget is a concern, consider alternating between interior and exterior services each year to maintain overall condition.
7. What payment methods do you accept?
We accept various payment options for your convenience. 🌟WE OFFER A 10% DISCOUNT FOR THOSE WHO PREFER TO USE CASH.
• Cash
• Major Credit Cards
• Debit Cards
8. What is a clay bar treatment, and is it included in your detailing services?
• Clay Bar Treatment: A process that removes surface contaminants like industrial fallout, rail dust, mineral deposits, and paint overspray. This leaves your paint smooth and ready for wax.
• Inclusion in Services: Yes, clay bar treatment is included in our Summit detailing package, and can be added as an additional service to others.
Additional Helpful Information
How can I maintain my vehicle after detailing to keep it looking its best?
• Regular Cleaning: Wash your vehicle by hand using gentle, pH-balanced cleaners.
• Protective Measures: Park in shaded areas or use a car cover to guard against UV rays and environmental pollutants.
• Quick Response to Spills: Clean up interior spills immediately to prevent stains.
• Scheduled Maintenance: Stick to a regular schedule for waxing or sealing and interior care.
Do you offer any warranties or guarantees on your services?
Your satisfaction is our top priority. If you’re not completely happy with any aspect of our service, please let us know, and we’ll make it right.
Do you detail vehicles with special finishes or materials?
Absolutely. We have experience with a variety of vehicle finishes, including:
• Matte Paint
• Vinyl Wraps
• Luxury Interiors
Please inform us of any special requirements when scheduling your appointment so we can tailor our services accordingly.
Do you offer mobile detailing services?
At this time, all our detailing services are performed at our facility to ensure the highest quality and access to all necessary equipment.
What are your operating hours?
Our standard operating hours are:
• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 5:00 PM
• Sunday: Closed
Extended hours are available by appointment. Overnight/drop-off appointments are encouraged!
How can I schedule an appointment?
You can schedule an appointment by:
• Phone: Call us at 907-299-8710
• Email: Send a message to jana@homerautospa.com
• Online: Visit our website at homerautospa.com and use our online booking system
We look forward to providing you with exceptional service!
Do you offer any discounts or loyalty programs?
YES!
💰WE OFFER A 10% DISCOUNT FOR THOSE WHO PREFER TO USE CASH.
🇺🇸 WE OFFER A $20 DISCOUNT FOR ACTIVE DUTY AND VETERAN MILITARY MEMBERS.
What safety measures do you have in place during service?
Your safety and that of our team are paramount. We adhere to all recommended safety guidelines, including:
• Proper Handling of Chemicals
• Use of Environmentally Friendly Products
• Staff Training in Safety Procedures
Can you detail motorcycles, boats, or RVs?
Yes, we offer detailing services for a variety of vehicles, including:
• Motorcycles
• Boats
• Recreational Vehicles (RVs)
Please contact us for more information and to get a custom quote.
What if my vehicle requires additional services not listed?
We offer a range of specialized services. If you need something not listed, feel free to ask—we’re happy to accommodate special requests whenever possible.
Do you provide gift certificates?
Yes, we offer gift certificates—perfect for birthdays, holidays, or just because. Contact us to purchase one today.
How do you handle inclement weather or cancellations?
• Inclement Weather: If weather conditions prevent us from performing our services, we’ll contact you to reschedule at your earliest convenience.
• Cancellations: Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Are your detailing products environmentally friendly?
We are committed to environmental responsibility and use eco-friendly products whenever possible. Our practices aim to minimize water usage and reduce environmental impact.
Are you licensed and insured?
Yes, we are fully licensed with the State of Alaska and privately insured. This means we meet all industry regulations and standards for automotive detailing services.
Still have questions?
Feel free to reach out to us anytime. We’re here to help you keep your vehicle looking its absolute best!